Why MULA Eats?

IT’S OFFICIAL!!! You can now find MULA Eats under MULA app.

MULA Eats is on a mission to transform and follow recent trend the way customers eat. A key ingredient of our success is to have the best selection of popular restaurants to choose from. Whether people want western for breakfast, Thai for lunch or Indian for dinner, we have got you covered.

By constantly innovating and expanding, we offer the best choice and convenience. Our aim is to bring food fresh from the kitchen and delivered directly to you. Now you can sit back, relax and have your favourite meal delivered right to your doorsteps.

Have your favourite food delivered with care

Varieties of food to suit your mood

Plan your meal ahead with advanced order

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Download MULA Now!

Download MULA Now!

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MULA Eats Food Categories

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Halal

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Non-Halal

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Asian

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Western

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Malay

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Chinese

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Thai

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Japanese

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Beverage

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Dessert

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Fusion

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Snack

Own a restaurant?

Want to have extra sales? Join MULA Eats and be one of our merchant-partner!
Be our merchant-partner today and start preparing food for hungry customers that are waiting anxiously at home. We will collect the order and send to the customer straight out from your kitchen!

List your restaurant with us!

Own a restaurant?

Want to have extra sales? Join MULA Eats and be one of our merchant-partner!
Be our merchant-partner today and start preparing food for hungry customers that are waiting anxiously at home. We will collect the order and send to the customer straight out from your kitchen!

List your restaurant with us!

Frequently Asked Question

What is Mula Eats?

MULA Eats is an on-demand food ordering platform that connects customers with local restaurants and facilitates food delivery and self pick-up. We transform the way you order food. We partner and help local restaurant owners to grow their businesses, stay ahead in a changing industry, and make hungry customers happy. We deliver the food you love, right to your doorstep within the estimated time.

What is MULA Eats Self Pick-up Service?

MULA Eats now offers self-pick up service to enable users to order and collect their ordered food when they are ready. Skip the queue and pick up when it’s ready.

Once you have chosen and placed the order, our system will locate a rider nearby to accept the order. Your chosen restaurant will receive your order once the order has been accepted by our riders. The restaurant will start preparing your order and then carefully package it. At the same time, our rider will pick it up and deliver the food to you.

What is the differences between MULA Eats Delivery service and Self Pick-Up Service?

MULA Eats Delivery is a food delivery service where your order will be delivered by our delivery partner to your preferred address. On the other hand, MULA Eats Self Pick-up service allow you to pick up your order at your convenience. (eg; on the way home from office)

How does the delivery work?

You can browse through the menus or order the food by using the MULA app, available on iOS and Android. Our app will automatically search your location, or you can also add your delivery address manually to find all the great restaurants surrounding your delivery address.

Once you have chosen and placed the order, our system will locate a rider nearby to accept the order. Your chosen restaurant will receive your order once the order has been accepted by our riders. The restaurant will start preparing your order and then carefully package it. At the same time, our rider will pick it up and deliver the food to you.

How does the Self Pick-up work?

Follow these steps for MULA Eats Self Pick-up:

  1. Choose Pick-Up Now / Pick-Up Later
  2. Select your preferred food
  3. When you are ready, key in 3 digits verification code
  4. Make your payment
  5. Head over to the restaurant
  6. Provide the 3 digits verification code and pick up your order

Can I place order in advance?

Yes. You can schedule your order within the same day at any delivery and self pick-up time slot before the end of our operating hours.

What are the areas that you deliver?

MULA Eats is now deliver to main areas in Penang Island, Penang Mainland & Klang Valley. To know more about MULA Eats, please sign up our newsletter for more information.

How can I pay for my food?

Currently we only accept credit card and Touch ‘n Go eWallet as our payment methods. Please note that we do not accept cash at the moment.

What is your minimum order?

We do not have minimum order. For food delivery order less than RM20, a small fee applies. For Self Pick-Up order, do not have small fee.

What if something is wrong with my order?

We have a dedicated team that looks after your entire MULA Eats food ordering experience, from the moment you place your order right through to it arriving with you.

However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the MULA app to speak to our customer service representative to report your issues.

You can also contact us at 03-7661 6262, or email customerservice@mula2u.com

What if my order is late?

Sometimes things happen outside of a rider or restaurant’s control can cause a delay. Our team will always find out the reason and proactively call and update the status of the order if it is not arriving within the estimated time of delivery.

Can I cancel my order?

Once you have placed the order, it can’t be cancelled.

Can I order for somebody else?

Of course! You can order and deliver to anyone anytime using our MULA App. Make sure to key in the correct delivery address so that our rider can deliver the food to the right receiver. Please add the receiver’s name & contact number at the checkout page.

Can I order from different restaurants in one order?

Currently we do not support multiple restaurants in one order. However, you can place a new order if you wish to order from another restaurant.

What is your delivery service operating hours?

MULA Eats platform operate from 8am – 10:15pm daily.

For each merchant / restaurant partner’s operating hours, you have to refer to their operating hours details.

During MCO, our operating hours might change due to the SOP. Please refer to our in-app notification for updated operating hours.