Why be a MULA Eats Merchant Partner?

Mula Eats is an on-demand food ordering service that connects customers with local restaurants and facilitates food delivery. We help restaurant owners grow their businesses, stay ahead in a changing industry, and make hungry customers happy.

Increase Additional Sales

Keep your kitchen busy and reach different customer based

Market to Our Customers

Benefit from our wide range database of hungry customers

No Extra Delivery Staff

You prepare the food, we will send it to the customer straight out from your kitchen.

Trustworthy Service

MULA Eats crew are  well trained to make sure the delivery is within expected time.

How It Works?

Sign up online or contact us to get in touch

Our representative will share all necessary information to get you started

Upload the food photo and menu

Switch on MULA Eats Merchant App and start tracking and preparing order

Rider picks up and delivers to customer

Grow your restaurant business with MULA Eats!

Partner with us today and start preparing food for hungry customers that are waiting anxiously at home. We will collect the order and send to the customer straight out from your kitchen!

Grow your restaurant business with us!

Partner with us today and start preparing food for hungry customers that are waiting anxiously at home. We will collect the order and send to the customer straight out from your kitchen!

Frequently Asked Question

What does MULA Eats do?

MULA Eats is an on-demand food ordering platform that connects customers with local restaurants and facilitates food delivery. We help restaurant owners to grow their businesses, stay ahead in a changing industry, and make hungry customers happy.

How does a MULA Eats partnership work?

Our partnerships are mutually beneficial! After you completed the signup process, your restaurant will be activated on the MULA app and we will start sending you orders. Partnering with MULA allows you to have lower delivery fees for your restaurant, which makes ordering from your restaurant cheaper and more appealing to customers. You will also receive publicity and marketing via the MULA app.

Will I have to change the way my restaurant works?

MULA Eats work alongside your in-house orders. It designed to fit around you so there’s nothing you need to change. The only difference is that you will receive orders through our merchant app, our rider will come to collect the order from you and deliver to customers.

How can MULA Eats help my business?

MULA Eats will help you to increase your brand presence, as well as bring your restaurant to the attention of entirely new customers. MULA Eats delivery orders won’t hurt your current customer base; rather, MULA Eats will increase that base.

We’ve custom-built a system just for our restaurant partners, which means it will be easier for restaurant owners to manage and monitor the workflow as well as keep tracking of your sales. You’ll be able to track individual dishes over time, so that you can work on popular dishes. It means that you’ve got better technology behind you when you’re ready to experiment with dishes, making it easier to test out new ideas – and grow your business! MULA App allows you to access data analytics whenever you want. That way, you can make sure your business is growing and, more importantly, that it’s growing in the right direction.

What does it cost?

It’s FREE to get listed on MULA Eats platform. MULA Eats designed to be an affordable option for restaurants of all sizes. We only ask for revenue sharing base on each order. This allows us to cover delivery-related expenses like logistics, drivers, and support to keep your delivery business up and running.

I have decided to join MULA Eats. What should I do now?

You can click on “Enquire now” and fill in your information in the MULA Eats Merchant Enquiry section.
After information submitted, our representative will contact you within 24 hours.

How fast do I get paid?

We know cash flow is important to your business. Therefore, we will credit your earnings into your account in weekly basis.

How can I change my payment details?

You can change it in your merchant portal. Some changes might need approval from our admin.

How do I receive orders?

You will be receiving orders from merchant app installed in your android phone or terminal device provided by us with small monthly fee.

What if I missed an order?

Don’t worry, all your orders will not be automatically received. You will need to press the “Accept” button for every incoming order. If the order has not been accepted for more than 5 minutes, our customer service representative will contact you.

Can I reject orders?

No. you cannot reject orders. Please make sure all orders are ready during your operating hours.

If in case your restaurant needs to be closed due to emergency, do remember to set your shop to “Closed” at the merchant portal.

Can I manually close or open my restaurant?

Yes. You can.

How can I change my operating hours?

You can change it at your merchant portal or merchant app.

How can we upload and edit our restaurant menu?

You can do it at merchant portal. However, as a new merchant, our team will always be ready to help you to upload your menu for the first time. Subsequently, you can update your menu anytime but will subjected to our approval.

MULA Merchant Terms & Conditions (Appendix 2)

Click here to view the MULA Merchant Terms & Conditions.

Terminal Leasing Terms (Appendix 3)

Click here to view the Terminal Leasing Terms.