Frequently Asked Question

  • 1. What Is MULA?

    MULA is a smart phone-based car booking app for ride sharing services in Malaysia, to ease your transportation needs.

    We are also expanding horizontally, we have now launched our MULA Parcel, which helps to instant deliver parcels. We also have Mula Ads, which allow users to advertise inside and outside of cars.

  • 2. I am interested to be a MULA driver.

    Please go to Drive with MULA  for online application.

  • 3. What is the payment method if I am using MULA Services?

    Currently we only accept cash

  • 4. What is the types of services available from MULA

    We have Book Now, PreBook and Chartered services in Klang Valley, Penang and Johor for now.

  • 5. Where can I get MULA Car services?

    MULA Car is currently available in Penang, Klang Valley, Johor, Perak, Seremban and Melaka.

  • 6. I have more questions, how do i get contact MULA Car?

    You can contact us via our Contact Us page, Facebook, Hotline (03-7661 6262 8am-9pm Monday to Friday), or email us at  customerservice@mula2u.com.

  • 7. Where is MULA Car office?

    Our Office Address:
    No. 956 Jalan Bagan Ajam,
    Residensi Zamrud, 13050 Butterworth,
    Penang, Malaysia.

  • 8. What is the operation hours for MULA Office?

    9-6pm (Monday to Friday)

  • 9. What is the operation hours for MULA Car services

    24 hrs

  • 10. Can I call customer service for booking

    You are encouraged to use our App.

  • 11. How do I get MULA App?

    You may download our app from Google Playstore or App Store

  • 12. What is the fare rate charges?

    Please refer to the details in App or from Services & Rates page from MULA website.

  • 13. What are the car type available?

    We have 4 types of car (Basic, Premium, 6 Seaters, MPV) at this moment.

  • 14. What if I can’t find any driver available?

    You can contact us via Hotline (03-7661 6262 8am-9pm, Monday to Friday).

  • 15. What if I didn’t receive any call from driver once my order is accepted?

    Please contact our driver via the phone number displayed as our driver might be not able to reach you.

  • 16. Can I stop by along my ride?

    You are not encourage to do so. However, you are still able to do so as our fare rate will be based on km + time.

  • 17. How do MULA calculate the fare?

    The fare calculation is based on minutes plus kilometres.

  • 18. Can I place order after midnight?

    Yes, however 30% surcharged will be imposed.

  • 19. What if my flight delay causing the delay to my prebook order?

    You are encourage to cancel the prebook order and rebook again.

  • 20. What is the minimum hours for chartered service?

    2 hours.

  • 21. What if I would like to extend my chartered service hour?

    You may refer to MULA app for the fare charges.

  • 22. Can i prebook for someone else?

    Yes, we do have book on behalf service where you can key in the rider’s name and contact number.

  • 23. What if i want to book for more than one trip?

    For Prebook & Chartered, you able to book more than one trip but with different date & time.

  • 24. Is it safe to ride with MULA?

    Yes, as our drivers are well trained. Our cars are equipped with GPS, TPMS. Our App is equipped with SOS button.

  • 25. What is MULA Pink?

    Mula Pink is a safety feature developed for female users. Female passangers can request specially for female drivers.

  • 26. Can i cancel my booking?

    Yes. However, if you cancel your booking after 5 minutes of driver confirmation, a penalty of RM5 will be imposed.

  • 27. What is MULA Basic, MULA Premium, Mula 6 Seaters and MULA Luxury MPVs

    This the car types category which consists of different car types with different fare prices.

  • 28. How do i report an incident?

    You may contact us via our customer service phone number or email customerservice@mula2u.com.

  • 29. How do I key in promo code?

    Go to MULA app, enter your destination, click Promo tab, then key in the promo code.

  • 30. Why is there limited drivers around my area?

    We are currently expanding our business and also recruiting more drivers to meet our customers’ orders. Kindly be patient with us, we are trying our best to fulfill all our customers order at the same time.