Our Services

Instant Rides

Allows you to make a booking instantly.

Pre-Book

Allows you to make a booking up to 1 week in advance.

Chartered

Allows you to charter a car along with a dedicated driver, and up to fifteen days in advance, package begins with a minimum of 2 hours package.

Book on Behalf

Allows you to “book on behalf” for your friend or family.

Our Fares

OUR FARES (NOW AND PRE-BOOK)
CAR TYPE MULA CAR MPV 6S’ MULA CAR PREMIUM MULA CAR MPV 10S’
BASE FARE 1.20 2.50 3.50
MINIMUM FARE 5.00 7.00 10.00
PER KM RATE 0.70 0.80 0.95
PER MINUTE RATE 0.20 0.30 0.35
CANCELLATION FEE 5.00 5.00 5.00

• Fares shown do not include discounts and surcharges.
• All fares shown are in Malaysian Ringgit.
• Cancellation fees of RM5 will be charged if order is canclled after 5 minutes of driver’s confiramtion.
• Toll charges are not included in the fare estimate.
• Penang Bridge toll charges RM9 will be applied for trips from Penang Island, to and from Butterworth.

OUR FARES (CHARTERED)
CAR TYPE PRICE
2 HOURS 3 HOURS ADDITIONAL HOURS
MULA CAR RM110 RM150 RM50.00
MULA PREMIUN RM130 RM180 RM60.00
MULA MPV 10’S RM165 RM225 RM75.00

• Toll charges are not included in the chartered trip fare.
• Chartered services package begins with a minimum of 2 hours package.
• All fares shown are in Malaysian Ringgit.
• Total travel distance (round trip) not exceeding below table.

HOURS PACKAGE 2 3 4 5 6 7 8 9 10
NOT EXCEEDING KM 100 150 200 250 320 400 480 570 670
HOURS PACKAGE 2 3 4 5 6
NOT EXCEEDING KM 100 150 200 250 320
HOURS PACKAGE 7 8 9 10
NOT EXCEEDING KM 400 480 570 670
  • You may choose to pay for the transportation services by cash and where available, by credit card and or debit card (“Card”).
  • In the event that you choose to pay for the transportation services by Card, you will need to register a valid Card which belongs to you in accordance with the instructions within the Application.
  • If the Card belongs to another person, such as your family member or parents, you hereby agree and warrant that you have obtained their full permission to use the Card for the payment of the transportation services.
  • You agree that we may verify and authorize your Card details when you first register the Card with us or at anytime during the usage of the Service.
  • In the event your payment by your Card is processed overseas, you will be liable for any additional bank charges in relation thereto.
  • You agree that we may issue a reasonable authorization hold, which is not an actual charge against your Card, in order to verify your payment method via your Card. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any fraudulent usage or unauthorized usage or validity of your Card.
  • Once you have completed a journey using the Service, you are required to make payment in full to the third party transportation provider and your payment will be deducted automatically and is non-refundable.
  • If you have any complaints in relation to the transportation service provided, then that dispute must be taken up with the third party transportation provider directly.
  • The Company has the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where the Company reasonably believes you to be in breach of the Terms & Conditions of Use.
  • You shall be responsible to resolve any disputes with your Card company on your own.
  • You agree that you will cooperate in relation to any financial crime screening that is required and to assist the Company in complying with any prevailing laws or regulations in place.
  • If you were incorrectly charged a cancellation fee, kindly contact us at our customer service email.
  • Cancellation fees are charged to compensate drivers for time and cost in traveling to your pickup location.
  • When a driver is en route to your pickup location, you can use your app to cancel your ride request. Your account may be charged a cancellation fee.
  • This depends on how much time has passed between when the driver accepted your request and when you cancel.
  • In this case, you may be charged a cancellation fee if the driver has already waited for several minutes at your pickup location.
  • Cancellation fees may differ depending on your city and selected vehicle option. Most cities have a 5 minute charge-free cancellation window. In other cities, you may be charged a fee for cancelling more than 3 minutes after a driver is en route to your pickup location.
  • Drivers are also able to cancel a ride request

Payment by Card

  • You may choose to pay for the transportation services by cash and where available, by credit card and or debit card (“Card”).
  • In the event that you choose to pay for the transportation services by Card, you will need to register a valid Card which belongs to you in accordance with the instructions within the Application.
  • If the Card belongs to another person, such as your family member or parents, you hereby agree and warrant that you have obtained their full permission to use the Card for the payment of the transportation services.
  • You agree that we may verify and authorize your Card details when you first register the Card with us or at anytime during the usage of the Service.
  • In the event your payment by your Card is processed overseas, you will be liable for any additional bank charges in relation thereto.
  • You agree that we may issue a reasonable authorization hold, which is not an actual charge against your Card, in order to verify your payment method via your Card. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any fraudulent usage or unauthorized usage or validity of your Card.
  • Once you have completed a journey using the Service, you are required to make payment in full to the third party transportation provider and your payment will be deducted automatically and is non-refundable.
  • If you have any complaints in relation to the transportation service provided, then that dispute must be taken up with the third party transportation provider directly.
  • The Company has the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where the Company reasonably believes you to be in breach of the Terms & Conditions of Use.
  • You shall be responsible to resolve any disputes with your Card company on your own.
  • You agree that you will cooperate in relation to any financial crime screening that is required and to assist the Company in complying with any prevailing laws or regulations in place.

Cancellation Fee

  • If you were incorrectly charged a cancellation fee, kindly contact us at our customer service email.
  • Cancellation fees are charged to compensate drivers for time and cost in traveling to your pickup location.
  • When a driver is en route to your pickup location, you can use your app to cancel your ride request. Your account may be charged a cancellation fee.
  • This depends on how much time has passed between when the driver accepted your request and when you cancel.
  • In this case, you may be charged a cancellation fee if the driver has already waited for several minutes at your pickup location.
  • Cancellation fees may differ depending on your city and selected vehicle option. Most cities have a 5 minute charge-free cancellation window. In other cities, you may be charged a fee for cancelling more than 3 minutes after a driver is en route to your pickup location.
  • Drivers are also able to cancel a ride request