Midnight surcharge is applicable for rides between 12am to 6am.
Fares estimate does not include discounts, trip surcharges & toll charges.
Penang Bridge toll charges of RM9 will be applied for trips from Penang Island to/from Butterworth.
Trip surcharge of RM40 will be applied for rides to/from Taman MBI Desaku.
Trip surcharge of RM45 will be applied for rides ; Penang Island to/from Sungai Petani
Cancellation fees of RM5 will be charged if order is canceled after 5 minutes of driver’s confirmation.
Toll charges are NOT included in the chartered trip fare.
Hourly chartered package begins with a minimum of 2 hours.
Daily chartered (min 2 days) covers 10 hours chartered service per day.
Daily chartered fare shown includes overnight fee of RM80 per night.
Total travel distance (round trip) not exceeding below table.
NOT EXCEEDING KM
If you were incorrectly charged a cancellation fee, kindly contact us at our customer service email.
Cancellation fees are charged to compensate drivers for time and cost in traveling to your pickup location.
When a driver is en route to your pickup location, you can use your app to cancel your ride request. Your account may be charged a cancellation fee.
This depends on how much time has passed between when the driver accepted your request and when you cancel.
In this case, you may be charged a cancellation fee if the driver has already waited for several minutes at your pickup location.
Cancellation fees may differ depending on your city and selected vehicle option. Most cities have a 5 minute charge-free cancellation window. In other cities, you may be charged a fee for cancelling more than 3 minutes after a driver is en route to your pickup location.