Frequently asked questions

MULA is a ride sharing service provider. Mxpress is a logistic company that provide parcels and documents delivery.

Please go to Drive with MULA  for online application.

Currently we only accept cash and LR, we will accept Credit Card and MULA Pay in future.

We have Book Now, PreBook and Chartered services.

Currently we only covering the Penang region for Book Now ,Prebook & Chartered services . For out of Penang State, Chartered is limited to Danok, Kuala Lumpur (Genting).

You can contact us via our Contact Us page, Facebook, Hotline (04-3133466 9am-6pm), or email us at  customerservice.pg@mula2u.com.

Our Office
No. 956 Jalan Bagan Ajam,
Residensi Zamrud, 13050 Butterworth,
Penang, Malaysia.

You are encouraged to use our App.

You may download our app from Google Playstore or App Store

Please refer to the details in App or from Services & Rates page.

We have 3 types of car (Basic, Premium, MPV) at this moment.

You can contact us via Hotline (04-3133466 9am-6pm).

Please contact our driver via the phone number displayed as our driver might be not able to reach you.

You are required to use cash for the payment as to complete this order.

Yes. You may able to do LR payment for chartered service.

You are not encourage to do so. However, you are still able to do so as our fare rate will be based on km + time.

The fare calculation is based on minutes plus kilometres.

Yes, however 30% surcharged will be imposed.

You are encourage to cancel the prebook order and rebook again.

You may refer to MULA app for the fare charges.

Yes, we do have book on behalf service where you can key in the rider’s name and contact number.

For Prebook & Chartered, you able to book more than one trip but with different date & time.

Yes, as our drivers are well trained. Our cars are equipped with GPS, TPMS. Our App is equipped with SOS button.

Mula Pink is a safety feature developed for female users. Female passangers can request specially for female drivers.

MULA currently only covers Penang area. We will be expanding our coverage to others cities in future.

Yes. However, if you cancel your booking after 5 minutes of driver confirmation, a penalty of RM5 will be imposed.

This the car types category which consists of different car types with different fare prices.

You may contact us via our customer service phone number or email customerservice.pg@mula2u.com.